Question 1

How do I track my order?

Accepted Answer

As soon as your order ships we send a tracking link by SMS, WhatsApp and email. You can also message us your order ID any time for a live update.

Question 2

Can I change or cancel my order?

Accepted Answer

Ready-made products can be changed or cancelled free of charge before dispatch. Custom orders can be cancelled with a full refund until you approve the 3D preview.

Question 3

Do you offer corporate or bulk gifting?

Accepted Answer

Yes. We create branded idols, desk figurines and personalised gifts for teams of 10 to 5,000. Write to hello@3dcreationhouse.in for a quote.

Question 4

How accurate will my miniature look?

Accepted Answer

Our artists sculpt each face by hand from your photos, so likeness is excellent. You approve a 3D preview before anything is printed, and minor revisions are free.

Question 5

What if I only have old or low-quality photos?

Accepted Answer

We often work from older prints and phone photos. Send what you have and our designers will tell you honestly what's achievable before you pay anything.

Question 6

Do you deliver across India?

Accepted Answer

Yes, we deliver to 19,000+ pincodes across India through trusted courier partners. Shipping is free above ₹999.

Question 7

Do you ship internationally?

Accepted Answer

We currently ship to the UAE, USA, UK, Singapore and Australia. International shipping is calculated at checkout and usually takes 7–12 days.

Question 8

What if my item arrives damaged?

Accepted Answer

Send us an unboxing photo or video within 48 hours of delivery and we will reprint and reship the item free of charge, or issue a full refund.

Question 9

Can I return a personalised product?

Accepted Answer

As personalised items are made only for you, they can't be returned for a change of mind. They are fully covered for damage or manufacturing defects.

Question 10

Which payment methods do you accept?

Accepted Answer

We accept UPI from any app (GPay, PhonePe, Paytm, BHIM and bank apps). After you place an order, your bill shows a UPI QR code for the exact amount; once you've paid, tap “I've paid” to send us the bill on WhatsApp and we confirm your order.

Question 11

Is it safe to pay on your website?

Accepted Answer

Yes. You pay directly to our verified UPI ID inside your own UPI app, so no card or banking details are ever entered on our website. We verify each payment's transaction ID before confirming your order.

How can we help?

Orders

Custom miniatures

Shipping

Returns & refunds

Payments

Still need help?